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Frequently Asked Questions
01
What are the car rental requirements in car rental germany?
- Deposit guarantee: When renting a car in germany, a deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
- Drivers License: You must provide a valid driver’s license.
- Credit Card: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
- Minimum Age: The main driver must be at least 25 years old.
- Insurance: The rental car must count with insurance at pickup time before it can be released. Should you have your own personal insurance, you must verify with your insurance provider if the coverage can be extended to the rental. In case you do not have personal insurance, some rental companies offer the option to acquire this service directly at the counter for an additional cost. This option is subject to availability depending on the rental agency, rental location and car category.
02
¿Can I place the deposit guarantee on my debit card, prepaid card or cash on my car rental germany?
Unfortunately no. When renting a car in germany, the reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
03
What is the deposit amount required by the car rental Company in car rental germany?
The deposit amount on a car rental germany may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.
The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.
The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.
04
May I use a friend’s or relative’s credit card to pay for the deposit guarantee on my car rental germany?
When renting a car in germany, the credit card must be under the reservation holder’s name. Therefore, a friend’s or relative’s credit card may not be used for this purpose.
05
¿Can I place the deposit guarantee on my debit card, prepaid card or cash on a car rental germany?
Unfortunately No. On a car rental germany, the reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
06
Can I use my personal insurance coverage on a car rental germany?
A car rental in car rental germany must count with insurance at pickup time before it can be released. Should you have your own personal insurance, you must verify with your insurance provider if the coverage can be extended to the rental. In case you do not have personal insurance, some rental companies offer the option to acquire this service directly at the counter for an additional cost. This option is subject to availability depending on the rental agency, rental location and car category.
07
Are all taxes and fees included in my car rental germany reservation?
When renting a car in germany through Miles Car Rental, your reservation will include all taxes and fees. Please keep in mind that some taxes and fees must be paid directly at the counter.
08
Which rental companies are located inside and outside of the airport?
We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.
09
Do all car rental companies in car rental germany offer a shuttle service?
Not all rental companies offer a shuttle service when renting a car in germany. Please contact our Customer Service Department to verify if this service is available at your location.
10
Can I car rental germany if I am under 25 years of age?
Yes, most rental companies allow renters between the ages of 21-24 under the following car categories: Economy, Compact, Standard, Mid-Size, Full-Size and Mid-Size SUV. This option is not included in our rate and it has an additional cost which must be paid directly at the counter.
Please note that in some states such as New York and Michigan renters of age 18 and over will be able to rent by paying an additional fee.
11
How can I cancel or modify my car rental germany reservation?
You may cancel your car rental germany reservation using the following link: Cancel my Reservation.
To modify your reservation for free, please contact our Customer Service Department.
To modify your reservation for free, please contact our Customer Service Department.
12
What is the cancellation policy on my car rental germany?
A cancellation fee of 18% over the prepaid value will apply. Some rental companies manage different cancellation policies such as:
Sixt: Will charge 100% of the prepaid value in case the reservation is cancelled or modified without a minimum anticipation of 24 hours before the pick up time registered on the reservation. This penalty will also apply in case the reservation is not used (No Show).
Alamo, National & Enterprise: Will charge 100% of the prepaid value in case the reservation is cancelled or modified without a minimum anticipation of 1 hour before the pick up time registered on the reservation. This penalty will also apply in case the reservation is not used (No Show).
You will be able to verify the corresponding cancellation policy on our website before finalizing your reservation.
Rent a Car in Germany
For many travelers, there is nothing quite like visiting Europe. A wealth of historic and cultural sites awaits travelers who are ready to soak in everything European. Miles Car Rental offers car rental in Europe for distinguishing travelers. Avoid the crush of travelers on trains and buses by renting a car while traveling abroad.
An authorized Hertz and Alamo agent, Miles Car Rental provides vehicles for all needs. Travelers who want to enjoy a posh getaway can rent one of many luxury vehicles offered by the company. Luxury sedans are perfect for the business traveler who needs to arrive at meetings and conventions in style.
Thrifty travelers benefit from renting an economy car. Compact sedans are perfect for the crowded streets of Europe. They provide excellent fuel economy. As an authorized Hertz car rental and Alamo car rental agent, the company is able to offer the best selection of compact sedans on the continent.
Travelers who want to see all the sites with their children in tow can rent family vehicles designed for both convenience and fuel efficiency. Driving is the perfect alternative to walking the busy streets of Europe with children. Many residents of Europe also prefer to rent cars to take visiting friends and family to see cultural and historic sites.
